AI-Native CRM · MVP Stage

The CRM where humans and
AI agents work together

AICRMIUS is an operations platform for SMB teams where AI handles intake, follow-up, and summaries — while every action routes through human approval and a full audit trail.

View on GitHub Innova Consulting

The problem with existing tools

CRM tools and AI tools both fail SMB teams — just in different ways.

Standard CRMs

  • Stop at records and dashboards
  • Heavy enterprise tools teams don't adopt
  • AI is a floating button, not in the workflow
  • No accountability for AI actions

AICRMIUS

  • Work happens inside records, not chat tabs
  • AI is assigned functions with defined scope
  • Every AI action requires human approval
  • Full audit trail, native — not retrofitted

Core capabilities

Built function-first, not feature-first.

🤖

AI Agent Assignments

Assign AI agents to specific functions: lead intake, follow-up drafting, lead scoring. Agents work inside records, not separate chat windows.

✅

Approval-Based Actions

Sensitive AI actions — sending emails, updating records, escalating leads — are queued for human approval before execution.

📋

Native Audit Trail

Every AI suggestion, human decision, and state change is logged. Auditability is built in from day one, not added later.

🏢

Multi-Tenant SaaS

Full workspace isolation per team. Onboarding shapes the workspace around the business function, not the other way around.

🔀

Multi-Provider AI

Pluggable AI provider layer: Anthropic Claude, OpenAI GPT, Google Gemini. Switch or A/B test providers per function via environment config.

📊

Operational Visibility

Pipeline value, lead velocity, AI action rate, approval turnaround — all surfaced in the workbench dashboard.

Built for these teams

AgenciesClient intake & follow-up automation
ConsultanciesProposal pipelines with AI drafting
Sales teamsLead scoring & outreach queues
Service businessesAppointment + CRM in one place

Technical stack

Production-grade architecture, cloud-native from day one.

Next.js 16 TypeScript PostgreSQL Prisma ORM Anthropic Claude API OpenAI API Google Gemini API Docker Multi-tenant SaaS pnpm workspaces GitHub Actions CI